Tunbridge Wells Details

Address

Tunbridge Wells station
Mount Pleasant Road
Tunbridge Wells
TN1 1BT

Ticket office

Monday to Friday: 5:55 AM to 9:40 PM

Saturday: 6:30 AM to 8:40 PM

Sunday: 7:45 AM to 9:55 PM

Station details

Alerts

The gents toilets on platform 1 are out of use.

General information

Station Operator:

Station Code:

TBW

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

The ticket office by the entrance to Platform 2, is staffed on Monday to Friday only from 06:00 to 14:30. Outside of these times, please visit the main ticket office by the entrance to Platform 1.

Passenger services

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

On platform

Station facilities

ATM Machine:

Yes

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Yes

Shops Note:

newspapers

Station Buffet:

Yes

Station Buffet Note:

Coffee shop and Selecta vending machines

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

On Platform 1 and Platform 2 - Available during staffing hours

Waiting Room:

Waiting Room Note:

Heated waiting room on both platforms Only available when staff present

Car parking

Car parking:

Yes

Premium Car Park

Operator:

APCOA Parking

Spaces:

Accessible Spaces:

Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.

Accessible Car Park Equipment:

Annual Charge:

£1,357.00

Daily Charge:

£9.00

Monthly Charge:

£126.80

Off Peak Charge:

£8.10

Six Monthly Charge:

£757.50

Three Monthly Charge:

£378.30

Weekly Charge:

£36.10

Car Parking Contact Available:

Phone number:

0330 333 9232

Website:

Go to website

Note:

Annual season holders only

Station Car Park

Operator:

APCOA Parking

Spaces:

Accessible Spaces:

Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.

Accessible Car Park Equipment:

Annual Charge:

£1,730.00

Car Parking Contact Available:

Phone number:

0330 333 9232

Website:

Go to website

Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Station Car Park

Operator:

Southeastern

Spaces:

214

Accessible Spaces:

Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.

Accessible Car Park Equipment:

Car Parking Contact Available:

Phone number:

0345 322 7021

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

118

Type:

Stands

Location:

car park, Platform 1& outside station

Cycle Storage CCTV:

Other transport

Location for rail replacement services:

Outside of platform 1 (what 3 words: bronze.deed.judge)

Taxi Rank:

Yes

Taxi Rank Note:

both sides of station

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:

Yes

Accessible Toilets Note:

On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.

Accessible Taxis:

Yes

Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

booking hall

Impaired Mobility Set Down:

Yes

Helpline Contact:

Yes

Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 5:00 AM to 1:45 AM
Saturday 5:00 AM to 1:45 AM
Sunday 7:20 AM to 12:30 AM

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 6/30/2025 11:06:46 PM