Sway

Address

Sway station
Station Road
Sway
SO41 6BA

Ticket office

Monday to Friday: 6:35 AM to 10:00 AM
Saturday: Unavailable
Sunday: Unavailable

Station details

Alerts

The ticket office at Sway will be closed from Monday 22 to Wednesday 24 April 2024.

General information

Station Operator:
SW
Station Code:
SWY
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On platform 1 next to the ticket office

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 1. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a radar key. Toilets are only available when the ticket office is open.

Waiting Room:
No
Waiting Room Note:

Heated waiting room on Platform 1. Seating is compliant with code of practice.

Car parking

Car parking:
Yes

Sway Car Park

Spaces:
32
Accessible Spaces:
3
Accessible Car Park Equipment:
No
Annual Charge:
£343.00
Daily Charge:
£2.40
Monthly Charge:
£34.30
Off Peak Charge:
£1.20
Per Hour Charge:
£1.00
Three Monthly Charge:
£102.90
Weekly Charge:
£9.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
10
Type:
Racks
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

To Bournemouth: Station Road by Railway Bridge opposite Bus Stop

To Brockenhurst: Station Road Bus Stop by Railway Bridge

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B station - This station has level access from the main entrance to Platform 1 (for trains towards Southampton). There is level access from the car park to Platform 2 (for trains towards Bournemouth/ Weymouth) via a separate entrance. The step-free route between platforms is approximately 300m via the street (please note the station access road on the Platform 2 side has no pavement).

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:35 AM to 10:00 AM
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 4/24/2024 9:01:11 PM