Swansea Details

Address

Swansea station
High Street
Swansea
SA1 1NU

Ticket office

Monday to Friday: 5:15 AM to 8:00 PM

Saturday: 6:15 AM to 8:00 PM

Sunday: 8:00 AM to 8:00 PM

General information

Station Operator:

Station Code:

SWA

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Booking hall

Passenger services

Lost Property Contact Available:

Yes

Phone number:

03333 211 202

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:

Station facilities

ATM Machine:

Yes

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Station Buffet:

Yes

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Waiting Room:

Car parking

Car parking:

Yes

Swansea Station

Operator:

APCOA

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Car Parking Contact Available:

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

128

Type:

Stands

Location:

Cycle parking at Swansea station is provided at three locations.

On Platform 1, there are 39 Sheffield stands providing for up to 78 bicycles to be parked. On Platform 4, there are 15 Sheffield stands providing parking for up to 30 bicycles. Outside the station, opposite the Grand Hotel there is a shelter with 10 Sheffield stands offering parking for up to 20 bicycles

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop is at the station front.

Taxi Rank:

Yes

Taxi Rank Note:

Taxi rank is situated adjacent to the station

Bus Service:

Yes

Bus Service Note:

First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

Frequent bus routes serve stops on the High Street (at the front of the rail station) going to the city centre and also the Quadrant Bus Station (for interchange onto all other routes).

Buy a Swansea PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

on concourse

Accessible Toilets:

Yes

Accessible Toilets Note:

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

Category A.

Step free access to all platforms.

Accessible Taxis:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

The ticket machines take cash, debit and credit cards.

Impaired Mobility Set Down:

Helpline Contact:

Yes

Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:

Monday to Sunday 8:00 AM to 8:00 PM

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 24 hours
Saturday 3:00 AM to 12:00 AM
Sunday 7:00 AM to 12:00 AM

Staff Help Available Note:

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/26/2024 5:40:14 PM