Sunbury

Address

Sunbury station
Station Road
Sunbury-on-Thames
TW16 6RZ

Ticket office

Monday to Friday: 6:40 AM to 1:30 PM
Saturday: 8:00 AM to 2:00 PM
Sunday: Unavailable

General information

Station Operator:
SW
Station Code:
SUU
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

A Ticket Vending Machine with a video help link is located near the station entrance.

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Shops:
No
Shops Note:

Kiosk

Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Toilets Note:

N/A

Waiting Room:
No

Car parking

Car parking:
Yes

Sunbury Car Park

Spaces:
38
Accessible Spaces:
1
Accessible Spaces Note:

Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible Car Park Equipment:
No
Annual Charge:
£623.00
Daily Charge:
£4.40
Monthly Charge:
£62.30
Off Peak Charge:
£2.20
Per Hour Charge:
£1.00
Three Monthly Charge:
£186.90
Weekly Charge:
£17.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
22
Type:
Racks
Location:

Platform 1

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

To Fulwell: Green Street bus stop by St Ignatius Church

To Shepperton: Green Street bus stop opposite St. Ignatius Church

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Accessible Toilets Note:

N/A

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B2 Station - Near-level access to both platforms via separate entrances. No step-free access between platforms. Street route between platforms has missing dropped kerbs, pavements and crossing points.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
No
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 7/6/2025 12:20:01 AM