Strawberry Hill

Address

Strawberry Hill station
Tower Road
Strawberry Hill
TW1 4PP

Ticket office

Monday to Friday: 6:15 AM to 1:00 PM
Saturday: 8:00 AM to 2:45 PM
Sunday: 9:30 AM to 1:00 PM

General information

Station Operator:
SW
Station Code:
STW
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
Yes
Travelcard:
Zone 5
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Platform 1

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Coffee shop on Platform 2 selling hot/cold drinks and snacks.

Telephones (Cards & Coins):
Yes
Toilets:
No
Toilets Note:

N/A

Waiting Room:
No
Waiting Room Note:

Platform 2 - Currently being refurbished.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
16
Type:
Stands
Location:

Booking hall

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

To Twickenham: Waldegrave Road bus stop SH (Opp. St Marys University)

To Teddington: Waldegrave Road bus stop SN (outside St Marys University)

This is for services between Teddington and Twickenham ONLY

For through services to and from Shepperton from/to Twickenham - next to level crossing

Journeys starting or finishing at Strawberry Hill: Wellesley Road by station entrance

Taxi Rank:
Yes
Taxi Rank Note:

There is a taxi office on platform 2.

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
No
Accessible Toilets Note:

N/A

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
No
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 4/23/2024 2:52:42 PM