Stratford (London)

Address

Stratford station
Station Street
Stratford
E15 1AZ

Ticket office

Monday to Friday: 6:15 AM to 9:30 PM
Saturday: 6:15 AM to 9:30 PM
Sunday: 6:40 AM to 9:30 PM

Station details

Alerts

A queuing system will become operational at this TFL station if it becomes busy and social distancing becomes difficult to achieve. Please seek out station staff for further assistance.

To protect our colleagues and customers from the spread of COVID-19 we have reduced the ticket office opening times. The ticket office will be open between

  • 06:15-21:30 Mon-Fri
  • 06:15-19:00 Sat
  • 06:40-19:00 Sun

To travel between Stratford regional and Stratford International stations please use Docklands Light Railway platform 16.

General information

Station Operator: XR
Station Code: SRA
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 2/3
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Greater Anglia, London Overground, London Underground, TfL Rail
Ticket Office Note:

There is a TfL Rail ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services: 0343 222 1234
Customer Help Points: Yes

Station facilities

ATM Machine: Yes
ATM Machine Note: ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.
Baby Change: Yes
Seated Area: Yes
Shops: Yes
Shops Note: Newsagent
Station Buffet: Yes
Station Buffet Note: Coffee shops
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Accessible toilets are available.
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Type: Stands
Location: Note that these are Council-owned cycle racks, located outside the front of the station
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement bus services for Greater Anglia, London Overground, and TfL Rail will depart from:

Montfichet Road, Bus Stop W, for Eastbound services - map here

 

Taxi Rank: Yes
Taxi Rank Note:

Taxi's operate within the bus station area outside the Southern Ticket Hall area and on Montfitchet Road which is outside the Northern Ticket Hall.

Bus Service: Yes
Bus Service Note:

London Buses operate from outside the station.

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Accessibility Category A. This station has step-free access to all platforms
Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Helpline Contact: Yes
Helpline Contact (Phone number): 0343 222 1234
Staff Help Available: Yes
Staff Help Available Note: Staff are available to assist from the first to last train.
Assisted Travel: We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 07/03/2021 15:35:23