Stratford (London)

Address

Stratford station
Station Street
Stratford
E15 1AZ

Ticket office

Monday to Friday: 6:15 AM to 9:30 PM
Saturday: 6:15 AM to 9:30 PM
Sunday: 6:40 AM to 9:30 PM

General information

Station Operator:
XR
Station Code:
SRA
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
Yes
Travelcard:
Zone 2/3
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

There is a Elizabeth Line ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area.

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Customer Help Points:
Yes

Station facilities

ATM Machine:
Yes
ATM Machine Note:

ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

Newsagent located in the Central subway opposite platform 3&5 staircase

Station Buffet:
Yes
Station Buffet Note:

Coffee shops & Refreshment Kiosks available

Telephones (Cards & Coins):
No
Toilets:
No
Toilets Note:

Toilets are currently closed, we apologise for the inconvenience

Accessible toilets are available located on Jubilee line concourse - radar key required.

Toilets also available in the South concourse under the staircase.

Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Spaces:
0
Accessible Spaces:
0
Accessible Spaces Note:

Car parking is available at Westfield's or Stratford Shopping Centre.

Accessible Car Park Equipment:
No
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
No
Sheltered:
Yes
Spaces:
0
Type:
Stands
Location:

Note that these are Council-owned cycle racks, located outside the front of the station

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line (and c2c) will depart from:

Montfichet Road, Bus Stop W, for Eastbound services

Taxi Rank:
Yes
Taxi Rank Note:

A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre.

Bus Service:
Yes
Bus Service Note:

London Buses operate from outside the station.

Information to plan your onward journey is available in a printable format Buses from Stratford (tfl.gov.uk)

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Accessibility Category A. This station has step-free access to all platforms

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234

Staff Help Available:
Yes
Staff Help Available Note:

Staff are available to assist from the first to last train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 7/14/2025 8:35:52 PM