Shepherd's Bush

Address

Shepherd's Bush station
Holland Park Roundabout
Shepherd's Bush
W12 8LB

Ticket office

Monday to Friday: 7:30 AM to 10:00 AM
Saturday: 9:15 AM to 2:45 PM
Sunday: 10:15 AM to 11:15 AM

General information

Station Operator:
LO
Station Code:
SPB
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 2
Oyster Comments:
<p>New Oyster cards can be purchased at some of the self-service ticket machines at this station, in addition to at the ticket office</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Main entrance

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Help Points:
Yes

Station facilities

ATM Machine:
Yes
ATM Machine Note:

Ticket hall

Baby Change:
No
Seated Area:
No
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:

Coffee kiosk and photo booth located in the ticket hall.

Local shops and the Westfield shopping centre are located opposite the station

Station Buffet:
Yes
Station Buffet Note:

Coffee kiosk Food outlet (Seating unavailable)

Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Use Bus stop D in Ariel Way for westbound services to Clapham Junction

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

 Station Category A . This station has step free access to all platforms . Access from the ticket hall entrance only.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 6:00 AM to 11:45 PM
Tuesday 6:00 AM to 11:45 PM
Wednesday 6:00 AM to 11:45 PM
Thursday 6:00 AM to 11:45 PM
Friday 6:00 AM to 11:45 PM
Saturday 6:00 AM to 11:45 PM
Sunday 7:30 AM to 12:02 AM
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

The information in this document was generated 7/10/2025 10:37:06 PM