Staines

Address

Staines station
Station Approach
Staines
TW18 4LY

Ticket office

Monday to Friday: 6:15 AM to 8:00 PM
Saturday: 6:10 AM to 7:55 PM
Sunday: 7:10 AM to 6:40 PM

General information

Station Operator:
SW
Station Code:
SNS
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

In the booking hall and at the entrance to platform 2

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.

Waiting Room:
Yes

Car parking

Car parking:
Yes

Staines car park

Spaces:
32
Accessible Spaces:
2
Accessible Spaces Note:

Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible Car Park Equipment:
No
Annual Charge:
£1,407.00
Daily Charge:
£10.00
Monthly Charge:
£140.70
Off Peak Charge:
£5.00
Per Hour Charge:
£1.70
Three Monthly Charge:
£422.10
Weekly Charge:
£39.90

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
142
Type:
Stands,Racks
Location:

Cycle Compound for 72 cycles located on Platform 1

Booking Hall entrance, Platform 2

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Station forecourt off Kingston Road

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

An accessible ticket office counter is available in the main station booking hall on the London-bound platform.

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Step-free category A Station - This station has step-free access to all platforms.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:15 AM to 12:00 AM
Saturday 5:15 AM to 12:00 AM
Sunday 7:00 AM to 12:00 AM
Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 7/11/2025 8:09:24 AM