Stratford International station
Monday to Friday:
6:15 AM to 10:00 PM
6:15 AM to 10:00 PM
9:30 AM to 5:30 PM
On weekdays, the busiest times at this station are generally between 06:30 and 07:30 and 16:30 and 17:30.
Southeastern operate High Speed services to / from this station.
To travel between Stratford International and Stratford Regional station, passengers are advised to walk through the Westfield shopping centre (access is available through the Lower Ground Floor) which is about a ten minute walk and does not involve steps, lifts or escalators. There is a secondary pedestrian exit via escalator/lift from our platforms which enables access to Stratford Regional station which is outside the shopping centre (This is open from start of service until 2200).
Alternatively, you can use Docklands Light Railway services which are a 2 minute walk from the High Speed station entrance, which take passengers directly to Stratford Regional station (a charge is payable) or further onto the London Underground network. There are also bus stops on International Way.
Southeastern staff can assist passengers either to the taxi rank or bus stop outside Stratford International station. Alternatively they can assist you to the DLR station situated opposite the International Station. From there you will be handed over into the care of DLR staff - every DLR service has a Customer Service Agent who will be able to help you off the service at your final destination. There is level access between the DLR trains and their platforms. During Engineering works affecting the DLR services, it is best to contact DLR direct for information on their replacement service or you may need to book a taxi for this part of the journey.
Ticket buying & collection
Oyster Pre Pay:
<p>Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International. </p>
<p>Oyster is also valid on Docklands Light Railway services.</p>
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains
Lost Property Contact Available:
0345 322 7021
0345 322 7021
Customer Help Points:
Customer Help Points Note:
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Telephones (Cards & Coins):
Waiting Room Note:
Cycle Storage Availability:
Within car park and alongside station entrance
Cycle Storage CCTV:
Location for rail replacement services:
Taxi Rank Note:
Taxis are available from the Westfield Shopping Centre entrance.
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones:
Accessible Toilets Note:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:
Assistance/Help available from station staff from First to Last trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 28/06/2022 03:15:24