St Austell

Address

St Austell station
High Cross Street
St Austell
PL25 4LA

Ticket office

Monday to Friday: 5:50 AM to 7:00 PM
Saturday: 6:50 AM to 7:00 PM
Sunday: 9:45 AM to 4:45 PM

General information

Station Operator:
GW
Station Code:
SAU
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Self service ticket machine located at the entrance to platform 2.

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
ATM Machine Note:

Located outside the station

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park Winter prices 1st October to 31st March

Operator:
APCOA Parking (UK) Limited
Spaces:
79
Accessible Spaces:
7
Accessible Car Park Equipment:
Yes
Annual Charge:
£470.00
Daily Charge:
£3.80
Monthly Charge:
£60.00
Off Peak Charge:
£2.70
Three Monthly Charge:
£163.00
Weekly Charge:
£19.00
Car Parking Contact Available:
No
Phone number:
0345 165 2030
Website:
Go to website

Station car park Summer prices 1st April to 30th September

Operator:
APCOA Parking (UK) Limited
Spaces:
79
Accessible Spaces:
7
Accessible Car Park Equipment:
Yes
Annual Charge:
£470.00
Daily Charge:
£4.50
Monthly Charge:
£60.00
Three Monthly Charge:
£163.00
Weekly Charge:
£22.50
Car Parking Contact Available:
No
Phone number:
0345 165 2030
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
25
Type:
Stands
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

East bound buses go from the station carpark. Westbound and Newquay buses go from the bus station

Taxi Rank:
Yes
Taxi Rank Note:

Yes

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Accessible Toilets Note:

The radar key is available from station staff.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Step Free Category A Station - This station has step free access to both platforms via a liftbridge.

Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.

Accessible Taxis:
Yes
Accessible Taxis Note:

Yes

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

Self service Ticket Machine is located at the entrance to platform 2.

Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

08001 971 329 or 18001 0800 197 1329 (Textphone)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:50 AM to 7:00 PM
Saturday 6:50 AM to 7:00 PM
Sunday 9:45 AM to 4:45 PM
Staff Help Available Note:

Meeting point: Ticket office.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/25/2024 10:10:30 AM