St Albans Abbey station
Please note that this station is unstaffed. Passengers requiring assistance getting on and off the train are strongly advised to pre-book so a member of staff can be present to help them. This can be done by calling Assisted Travel on 0800 092 4260.
Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
A Ticket Vending Machine is located at the station entrance.
Lost Property Contact Available:
Please contact our Contact Centre team on: 0333 311 0006 Who are open during the
Monday to Friday: 07:00 - 19:00 Saturday and Sunday:
08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**St. Albans Abbey station is accredited by the Secure Station Scheme**
Customer Help Points:
Customer Help Points Note:
Passenger Information Systems:
Telephones (Cards & Coins):
Station Car Park
Car Parking Contact Available:
0330 1235 247
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Towards Watford - Public Service bus stop A/Rail Replacement bus stop on A5183 on Holywell Hill near to the station entrance car park.
Towards St Albans - Public Service bus stop B/Rail Replacement bus stop on A5183 on Holywell Hill.
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not accessible
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Level access to single platform from car park
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Accessible Taxis Note:
Accessible taxis are not available
Accessible Ticket Machines:
Accessible Ticket Machines Note:
A Ticket Vending Machine is located on Platform One.
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Pick-up possible in car park.
Helpline Contact (Phone number):
To book Passenger Assist, call 0800 0248 1022
Helpline Contact Note:
08:00 - 22:00, 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available:
Staff Help Available Note:
This station is unstaffed;
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997
This station is unstaffed;
If you need assistance from station staff, you can contact West Midlands Railway Passenger Assist team on: 0800 024 8997. You can book assistance on London Northwestern Railway services up to 4 hours before your journey on the day of travel, (or by 2200 the day before travel). .
The information in this document was generated 26/02/2021 07:52:19