Address
Ryde Pier
Ryde
PO33 2HF
Ticket office
General information
Ticket buying & collection
Ryde Pier Head does not have a ticket office.
Ticket Vending Machines are located at Ryde Esplanade, Ryde St Johns Road, Sandown and Shanklin stations. Tickets can be purchased from the guard on the train.
Passenger services
Please contact our Customer Services Department on 0345 6000 650
Station facilities
Car parking
Car Park operated by Wightlink Ltd
Cycling
Platform. Ferry Terminal Covered. Operated by WightLink Ltd
Other transport
During planned engineering work and unplanned disruption, rail replacement buses will run from outside the Wightlink ticket office door.
Ryde Taxis - 01983 811111 Jet Cars - 01983 566566
Information to plan your onward journey is available in a printable format here
Accessibility
Step-free access category A.
Station consists of single platform which has direct level access from ferry terminal. Access to external areas (car parks, etc.) is via ramps (10m long, up to 1:10 gradient).
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Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
The information in this document was generated 5/11/2024 3:01:17 AM