Ravensbourne Details

Monday to Friday: 6:40 AM to 1:20 PM

Station Operator:

TL

Station Code:

RVB

Staffing Level:

partTime

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

Yes

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Travelcard:

Zone 4

Oyster Comments:

<p>Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.</p>

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

No

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Lost Property Contact Available:

No

Website:

Go to website

Ticket Gate:

No

Customer Help Points:

Yes

ATM Machine:

No

Baby Change:

No

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

No

Station Buffet:

Yes

Telephones (Cards & Coins):

No

Toilets:

No

Waiting Room:

No

Waiting Room Note:

There is a heated waiting area on platform 2.

Car parking:

No

Cycle Storage Availability:

Yes

Sheltered:

No

Spaces:

10

Type:

Stands

Cycle Storage CCTV:

Yes

Location for rail replacement services:

Please click the link for details regarding the rail replacement bus location.

Taxi Rank:

Yes

Taxi Rank Note:

No

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Accessible Public Telephones:

No

Accessible Toilets:

No

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

No

Step Free Access Note:

This is a Category B3 station: Step free access to platform 2 only (towards Sevenoaks).

Assistance Meeting Point is the Ticket Office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Accessible Taxis:

No

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

At the front of the station.

Helpline Contact:

Yes

Helpline Contact (Phone number):

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

Email - customerservices@thameslinkrailway.com
Phone - 0800 058 2844
Textphone - 0800 138 1018

Helpline Contact Note:

The assisted travel helpline is not available on Christmas Day.

Helpline Opening Hours:

Monday to Sunday 24 hours

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:40 AM to 1:20 PM
Saturday Unavailable
Sunday Unavailable

Staff Help Available Note:

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Assisted Travel:

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Ravensbourne

Address

Ticket office

General information

Ticket buying & collection

Passenger services

Station facilities

Car parking

Cycling

Other transport

Accessibility