Richmond (London)

Address

Richmond station
The Quadrant
Richmond
TW9 2NA

Ticket office

Monday to Friday: 6:15 AM to 9:45 PM
Saturday: 6:15 AM to 9:45 PM
Sunday: 7:15 AM to 9:30 PM

Station details

Alerts

The lift information for this station cannot be validated. If you require lift information please call the National Rail Contact Centre on 03457 484950

General information

Station Operator:
SW
Station Code:
RMD
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 4
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

In the booking hall and on the lower station concourse

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
Yes
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Waiting Room:
Yes
Waiting Room Note:

Heated waiting room on Platform 1. Seating is compliant with code of practice.

Car parking

Car parking:
Yes

Richmond Car Park

Spaces:
55
Accessible Spaces:
1
Accessible Car Park Equipment:
No
Daily Charge:
£18.20
Monthly Charge:
£255.10
Off Peak Charge:
£9.10
Per Hour Charge:
£3.00
Weekly Charge:
£72.60

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
212
Type:
Compounds,Stands,Racks
Location:

Cycle stands located in car park and in station adjacent to the booking hall.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Opposite station on Kew Road (A307) bus stop Z

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Step-free category A Station - This station has step-free access to all platforms.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 4/23/2024 10:01:42 AM