Rayleigh Details

Address

Rayleigh station
Station Road
Rayleigh
SS6 7HJ

Ticket office

Monday: 6:00 AM to 8:00 PM

Tuesday: 6:00 AM to 8:00 PM

Wednesday: 6:00 AM to 8:00 PM

Thursday: 6:00 AM to 8:00 PM

Friday: 6:00 AM to 8:00 PM

Saturday: 6:00 AM to 8:00 PM

Sunday: 8:10 AM to 7:30 PM

General information

Station Operator:

Station Code:

RLG

Staffing Level:

partTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Customer Services:

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:

Yes

Customer Help Points Note:

Help point available on platform 1.

Station facilities

ATM Machine:

Yes

ATM Machine Note:

Located outside the station

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Shops Note:

News agent

Station Buffet:

Yes

Station Buffet Note:

Coffee shop

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

The toilets including accessible (radar key) toilets are located on platform 1. Toilets are available when the station is staffed

Waiting Room:

Car parking

Car parking:

Yes

Station Car Park

Operator:

National Car Parks Ltd

Spaces:

414

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£1,446.00

Daily Charge:

£6.30

Monthly Charge:

£145.00

Off Peak Charge:

£5.20

Per Hour Charge:

£1.00

Three Monthly Charge:

£393.00

Weekly Charge:

£34.00

Car Parking Contact Available:

Phone number:

0345 050 7080

Website:

Go to website

Premium Bay

Operator:

National Car Parks Ltd

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£1,785.00

Car Parking Contact Available:

Phone number:

0845 050 7080

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

110

Type:

Stands,Racks

Location:

In car park

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Replacement transport stopat station entrance

Taxi Rank:

Bus Service:

Yes

Bus Service Note:

Local bus stops outside station. Rayleigh is a PlusBus location click here to see the PlusBus map

Accessibility

Accessible Public Telephones:

Accessible Toilets:

Yes

Induction Loop:

Yes

Wheelchairs Available:

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

This station has step free access to both platforms but not between platforms. Ramp access to the Southend platform via The Approach road, approximately 650 metres away or 7 minutes walk.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis:

Yes

Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Helpline Contact:

Yes

Helpline Contact (Phone number):

0800 028 28 78

Helpline Contact Note:

08:00 - 20:00

Helpline Opening Hours:

Monday to Sunday 8:00 AM to 8:00 PM

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday 6:00 AM to 8:00 PM
Tuesday 6:00 AM to 8:00 PM
Wednesday 6:00 AM to 8:00 PM
Thursday 6:00 AM to 8:00 PM
Friday 6:00 AM to 8:00 PM
Saturday 6:00 AM to 8:00 PM
Sunday 8:10 AM to 7:30 PM

Staff Help Available Note:

Driver only operated services. Mobile assistance teams operate within the area and can be available for booked assists. Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/25/2024 10:17:10 AM