Retford

Address

Retford station
Station Road
Retford
DN22 7DE

Ticket office

Monday to Friday: 6:00 AM to 1:00 PM
Saturday: 6:00 AM to 1:00 PM
Sunday: 8:20 AM to 1:00 PM

Station details

Alerts

All toilets on platform 2 are out of order at Retford station.

General information

Station Operator:
GR
Station Code:
RET
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

In the booking hall

Passenger services

Lost Property Contact Available:
No
Phone number:
03457 225333
Website:
Go to website
Ticket Gate:
No
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Customer Help Points:
No
Customer Help Points Note:

only for car park and low level accessible for all purpose is for assistance

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Coffee shop available on platform 1 for refreshments

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on Platforms 1 and 2. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Station Office on Platform 1. Toilet opening hours are at all times that the station is open.

Waiting Room:
Yes
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 1 opening hours Mon - Sat 05:30 -21:30, Sun 08:30 - 21:30

Platform 2 opening hours Mon - Sat 05:30 - 22:00, Sun 08:30 - 22:00

Car parking

Car parking:
Yes

Station Car Park

Operator:
London North Eastern Railway
Spaces:
84
Accessible Spaces:
3
Accessible Car Park Equipment:
Yes
Annual Charge:
£1,375.00
Daily Charge:
£13.50
Monthly Charge:
£150.00
Off Peak Charge:
£6.75
Per Hour Charge:
£2.20
Weekly Charge:
£54.00
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
38
Type:
Stands
Location:

north end of Platform 1

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail Replacement Coaches leave from the front of the station.

Taxi Rank:
Yes
Taxi Rank Note:

Taxi rank is immediately opposite station entrance. Advance booking is advisable. Check availability before travelling. Local operators: Earlybird 01777 700 678 (wheelchair accessible taxi available) Hinchcliffe's 01777 702 049 Shelley's 01777 700108 Target Taxis 01777 248948 (wheelchair accessible taxi available)

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Retford has an RNIB 'Map for All' located outside the main entrance to the left of the doors.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Accessible Taxis:
Yes
Accessible Taxis Note:

Advance booking is advisable.

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Station Front

Helpline Contact:
Yes
Helpline Contact (Phone number):

03457 225 225 or 18001 03457 225 225 (Text relay service)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:30 AM to 11:30 PM
Saturday 5:30 AM to 9:30 PM
Sunday 9:30 AM to 11:30 PM
Staff Help Available Note:

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/25/2024 9:59:52 AM