Prestwick Town

customer.relations@scotrail.co.uk

Passenger Assistance Meeting Points 

• Ticket Office platform 2. 

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

*This station does not have step-free access between platforms. If you need step-free access to platform 1, go directly to that platform and use the help point for assistance.  

• Platform 1  

By the pole next to the stairs for the footbridge.

• Platform 2  

By the outside of the café on platform 2.

Cafe

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Pick up/drop off from the station car park.

Please click on the below link for the exact bus pick up location:-

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visit www.traintaxi.co.uk for details of taxis available for hire

for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

 Not Wheelchair accessible to all platforms

This is a Category B2 station. Level from car park to platform 2 and steep ramp to platform 1. The Passenger Assist meeting point is at the respective platforms

Please take care when boarding/alighting the train at this station, as the stepping distance between the train and the platform may be more prominent than at other platforms.

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.