Poole

Address

Poole station
Serpentine Road
Poole
BH15 2BQ

Ticket office

Monday to Friday: 5:55 AM to 7:00 PM
Saturday: 7:00 AM to 6:00 PM
Sunday: 9:00 AM to 7:00 PM

General information

Station Operator:
SW
Station Code:
POO
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Located at entrance on platform 1 and in the booking hall

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
Yes
Baby Change:
No
Seated Area:
Yes
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Waiting Room:
No

Car parking

Car parking:
Yes

Poole Car Park

Spaces:
146
Accessible Spaces:
3
Accessible Car Park Equipment:
No
Annual Charge:
£1,393.00
Daily Charge:
£9.90
Monthly Charge:
£139.30
Off Peak Charge:
£4.90
Per Hour Charge:
£1.60
Three Monthly Charge:
£417.90
Weekly Charge:
£39.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
90
Type:
Racks
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Station forecourt, off Serpentine Road

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B Station - There is level access to both sides of the station by ramps.

Interchange between platforms is via a ramped underpass at the London end of the platforms.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 4/26/2024 2:28:00 PM