Address
Portsmouth Harbour station
The Hard Interchange
Portsmouth
PO1 3PA
The Hard Interchange
Portsmouth
PO1 3PA
Ticket office
Monday to Friday:
5:50 AM to 7:00 PM
Saturday:
6:30 AM to 7:00 PM
Sunday:
8:00 AM to 7:00 PM
General information
Station Operator:
SW
Station Code:
PMH
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: South Western Railway
Ticket Office Note:
In the booking hall and at entrance from Ferry terminal
Passenger services
Lost Property Contact Available:
Yes
Phone number:
020 7401 7861
Website:
Go to website
Ticket Gate:
Yes
Customer Services:
Please contact South Western Railway Customer Service Centre on 0345 6000 650
Customer Help Points:
Yes
Customer Help Points Note:
Help points are available on all platforms
Station facilities
ATM Machine:
Yes
Baby Change:
No
Seated Area:
Yes
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Waiting Room:
No
Car parking
Car parking:
No
Cycling
Cycle Storage Availability:
Yes
Sheltered:
no
Spaces:
38
Type:
Wheel Racks
Location:
Platform 1 and outside booking hall
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Hard Interchange Stands G, H or J
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
Step-free category B Station - Steps or 20m ramp (approx. 1:11 gradient) to main entrance, or steps to side entrance.
32m ramp (gradient up to 1:8) from Wightlink IoW ferry terminal.
Level access to all platforms.
Stepped footbridge between paltforms is also available
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):
0800 5282100
Helpline Contact Note:
24 hours a day, except Christmas Day and Boxing Day
Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (by 10pm the night before travel for other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
The information in this document was generated 20/06/2021 19:51:07