Monday to Friday:
6:25 AM to 8:00 PM
5:20 AM to 7:00 PM
8:00 AM to 8:30 PM
When booking services with an overnight wait, please check station opening hours as the station may be closed to all customers when staff are not in attendance.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Great Western Railway
Ticket Office Note:
In ticket hall
Lost Property Contact Available:
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Customer Help Points:
ATM Machine Note:
Adjacent station entrance
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
WHSmith and Spar Supermarket, Coffee shops and vending machines
Station Buffet Note:
Coffee shops and vending machines
Telephones (Cards & Coins):
The toilets are located on Platform 4, Platform 7 and adjacent ticket counters.
Waiting Room Note:
Entrance area, Platforms 4, 5/6 and 7/8
Station Car Park
APCOA Parking (UK) Limited
Three Monthly Charge:
Car Parking Contact Available:
0345 165 2030
Cycle Storage Availability:
Platforms 3 and 4
Cycle Storage CCTV:
Location for rail replacement services:
Front of the station
Taxi Rank Note:
Taxi Rank: Taxi rank is available at the station entrance, if you require an accessible taxi please approach a member of staff.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Public Telephones Note:
Station pay phones are not accessible
Accessible Toilets Note:
The radar key is available from station staff.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step Free Category A Station - This station has step free access to all platforms via lifts and the station subway.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
Accessible Taxis Note:
Accessible taxis are available. Please request staff assistance.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Accessible ticket machines are located at the station entrance by the ticket office.
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - Ticket office main concourse. Please notify a member of staff.
Helpline Contact (Phone number):
08001 971 329 or 18001 0800 197 1329 (Textphone)
Staff Help Available:
Staff Help Available Opening Times:
Monday 4:30 AM to 1:00 AM
Tuesday 4:30 AM to 1:00 AM
Wednesday 4:30 AM to 1:00 AM
Thursday 4:30 AM to 1:00 AM
Friday 4:30 AM to 1:00 AM
Monday to Friday 4:30 AM to 1:00 AM
Saturday 4:30 AM to 1:00 AM
Sunday 8:00 AM to 12:00 AM
Staff Help Available Note:
Meeting point: Gateline.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 08/08/2022 10:54:49