Polegate Details

Monday to Friday: 6:10 AM to 7:35 PM

Saturday: 6:10 AM to 7:35 PM

Sunday: 8:30 AM to 4:05 PM

Station Operator:

SN

Station Code:

PLG

Staffing Level:

partTime

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

No

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

No

Prepurchase Collection:

Yes

Smartcard Topup:

No

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Lost Property Contact Available:

Yes

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Customer Help Points:

Yes

Customer Help Points Note:

The Assistance Meeting Point is at the main entrance, on platform 2.

ATM Machine:

No

Baby Change:

No

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

No

Station Buffet:

Yes

Telephones (Cards & Coins):

No

Toilets:

Yes

Toilets Note:

Located on platform 2. These toilets are available when this station is staffed.

Waiting Room:

No

Waiting Room Note:

There is a heated waiting room in the ticket office and on both platforms when the station is staffed. There are unheated shelters on both platforms.

Car parking:

Yes

Operator:

APCOA Parking UK

Spaces:

212

Accessible Spaces:

6

Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Accessible Car Park Equipment:

No

Car Parking Contact Available:

No

Phone number:

01895 262122

Website:

Go to website

Cycle Storage Availability:

Yes

Sheltered:

No

Spaces:

48

Type:

Stands,Racks

Location:

Located outside the main entrance.

Cycles are left at owners risk. Abandoned cycles may be removed.

Cycle Storage CCTV:

Yes

Location for rail replacement services:

Please click the link for details regarding the rail replacement bus location.

Taxi Rank:

Yes

Taxi Rank Note:

Located outside the main entrance.

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Accessible Public Telephones:

No

Accessible Toilets:

No

Induction Loop:

Yes

Wheelchairs Available:

No

Ramp For Train Access:

Yes

Step Free Access:

No

Step Free Access Note:

This is a Category B1 station: Step-free access to both platforms via separate entrances and short ramps (below 400m and less than 1:10 gradient). Access between platforms via level crossing.

The Assistance Meeting Point is at the main entrance, on platform 2.

Accessible Taxis:

No

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park

Helpline Contact:

Yes

Helpline Contact (Phone number):

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

Phone - 0800 138 1016
Textphone - 0800 138 1018

Helpline Contact Note:

The assisted travel helpline is not available on Christmas Day.

Helpline Opening Hours:

Monday to Sunday 24 hours

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 5:45 AM to 10:45 PM
Saturday 5:45 AM to 10:45 PM
Sunday 5:45 AM to 10:45 PM

Assisted Travel:

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Polegate

Address

Ticket office

General information

Ticket buying & collection

Passenger services

Station facilities

Car parking

Station Car Park

Cycling

Other transport

Accessibility