Address
Station Approach
Paddock Wood
TN12 6ER
Ticket office
Station details
Alerts
The lift on platform 2 at Paddock Wood is out of service. All toilets are out of service at Paddock Wood until further notice.
General information
Ticket buying & collection
On way in to access trains from Station Approach Road side
Passenger services
0345 322 7021
On platform
Station facilities
newspapers
Coffee shop and Selecta vending machine
Platform 1 - Available during staffing hours
Heated waiting area in booking hall only available when staff are present.
Car parking
Station Car Park
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Cycling
car park, upside
Other transport
Station forecourt outside the exit on Platform 1.
in front of station
Information to plan your onward journey is available in a printable format here
Accessibility
Counters can be raised or lowered to suit all customers
Public telephones are not wheelchair accessible
Platform 1 - Available during staffing hours
Category A. This station has step free access to all platforms - Step free access to platform 1 via main entrance. Lift and step access via station footbridge to Platform 2 for services towards Ashford International and platform 3 for services towards Maidstone West and Strood. Step free access direct to platform 2 and 3 via side entrance. Access to all platforms and interchange via lifts and steps.
Accessible taxis are available to book
station forecourt
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
*Helpline closed on Christmas Day
Saturday 8:00 AM to 2:30 PM
Sunday 8:10 AM to 2:30 PM
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
The information in this document was generated 4/19/2024 2:38:21 AM