London Paddington


London Paddington station
Praed Street
W2 1HQ

Ticket office

Monday to Sunday: 24 hours

Station details


The First Class Lounge has now re opened subject to social distancing and capacity rules. 

Please use the following link for more information - 

General information

Station Operator: NR
Station Code: PAD
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: No
Travelcard: Zone 1
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Great Western Railway, TfL Rail

Passenger services

Lost Property Contact Available: No
Phone number: 0330 024 0215
Website: Go to website
Ticket Gate: Yes
Customer Services: Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Customer Help Points: Yes

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

Accessible toilets are located on Platforms 1 and 12.  A Changing Places facility is located on Platform 12.

There are two dedicated breastfeeding rooms / mother and baby rooms. One within the Ladies toilets on platform one and the other within the public toilets on platform 12.

Waiting Room: No
Waiting Room Note: Platform 12

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking (UK) Limited
Spaces: 152
Car Parking Contact Available: No
Phone number: 0345 165 2030
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 682
Type: Compound
Location: On platform 8/9 and 10
Cycle Storage CCTV: Yes

Other transport

Taxi Rank: Yes
Taxi Rank Note:

The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation.  There is also a separate collection point for pre-booked taxis and a drop off point

Bus Service: Yes
Bus Service Note:


Can be found on nearby streets. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found at

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website

Drop Off

There are 2 drop-off / pick-up points (waiting is not permitted):

  1. The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
  2. The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.

Disabled passengers can use the taxi rank above platform 12.

The car park is at the end of Platform 1, around 400m from the station. The route is step-free.


Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Public Telephones Note:

Main Concourse

Accessible Toilets: Yes
Accessible Toilets Note:

Accessible toilets are located on Platforms 1 and 12.

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

All exits in the station are able to be accessed by disabled passengers.

Accessible Taxis: No
Accessible Taxis Note: All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

There is a staffed drop-off point at the Taxi Deck above Platform 12.

Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.

Opening Times

Monday - Friday 08:00 -20:00

Saturday & Sunday 09:00 and 17:00.

Helpline Contact: Yes
Helpline Contact (Phone number): 0800 1971329
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note: Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700
Assisted Travel: Mobility assistance is available at this station 24 hours a day.

It is preferred that this assistance is booked by 18:00 the day before travel by calling the Assisted Travel Team on 0800 197 1329. The Assisted Travel Team can be contacted Monday - Sunday 07:00 -22:00.

Passengers for Heathrow Express may also arrange assistance through - 0208 757 270

The information in this document was generated 29/11/2021 11:28:24