Address
Praed Street
London
W2 1HQ
Ticket office
Station details
Alerts
The ticket office will have the following changes to planned opening hours: Thursday 28th to Saturday 30th March - 0610 to 2100
Sunday 31st March - 0740 to 2045
Monday 1st to Friday 5th April - 0610 to 2100
Saturday 6th April - 0710 to 1900
Tickets can be bought from the ticket machines or digitally.
General information
Ticket buying & collection
Passenger services
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Station facilities
Located on concourse
News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Accessible toilets are located on Platforms' 1 and 12.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
- within the Ladies toilets on Platform 1
- within the public toilets on Platform 12.
Platform 12
Car parking
Station Car Park
Parking is chargeable for all vehicles
Cycling
On platform 8/9 and 10
Other transport
The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
Buses
Can be found on nearby streets. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/?cid=fs013
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
Drop Off
There are 2 drop-off / pick-up points (waiting is not permitted):
- The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
- The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.
Disabled passengers can use the taxi rank above platform 12.
The car park is at the end of Platform 1, around 400m from the station. The route is step-free.
Accessibility
Main Concourse
Accessible toilets are located on Platforms 1 and 12.
Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
All exits in the station are able to be accessed by disabled passengers.
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 3/29/2024 8:37:18 AM