Newport (South Wales) Details

Address

Newport (South Wales) station
Queensway
Newport
NP20 4AX

Ticket office

Monday to Friday: 5:45 AM to 8:00 PM

Saturday: 6:30 AM to 8:30 PM

Sunday: 8:00 AM to 7:45 PM

General information

Station Operator:

Station Code:

NWP

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Ticket Office is located within the South Terminal.

Passenger services

Lost Property Contact Available:

Yes

Phone number:

03333 211 202

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:

Yes

Station facilities

ATM Machine:

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Shops Note:

Newsagent (available on platforms 2 and 3).

Station Buffet:

Yes

Station Buffet Note:

Food outlet (available on platforms 2 and 3).

Telephones (Cards & Coins):

Toilets:

Yes

Toilets Note:

The toilets are located on Platform 1, Platform 2 and Platform 4. The National key toilets are located on Platform 2; these toilets are operated by a radar key.

Waiting Room:

Car parking

Car parking:

Yes

High Street

Operator:

APCOA

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Car Parking Contact Available:

Website:

Go to website

Godfrey Road

Operator:

APCOA

Spaces:

246

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Car Parking Contact Available:

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Stands

Location:

Cycle parking at Newport station is in two locations.

25 Sheffield stands providing parking for up to fifty bicycles are located on Platform 1. These are under cover of the platform canopy

6 Sheffield stands providing parking for up to twelve bicycles are located outside the west, Godfrey Road, entrance to the station.

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop is a local coach stop on Godfrey Road near the station.

Temporary Change to Rail Replacement Stop - June 2025

Between 9th- 14th June there will be a temporary change to the Rail Replacement stop. Services will depart from Queensway. On Sunday 15th June rail replacement services will run from Godfrey Road.

Taxi Rank:

Yes

Taxi Rank Note:

Taxi rank outside the main entrance to the station.

Bus Service:

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

The pay phone is located on platforms 2 and 3.

Accessible Toilets:

Yes

Accessible Toilets Note:

The National key toilets are located on Platform 2; these toilets are operated by a radar key.

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

Category B1

Step free access is available to all platforms via lifts.

Accessible Taxis:

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

Set down and pick up in the short-stay station car park, located off Queensway.

Helpline Contact:

Yes

Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:

Monday to Sunday 8:00 AM to 8:00 PM

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 8:00 AM to 11:59 PM

Staff Help Available Note:

Monday to Friday 04:30 to 01:00

Saturday 04:30 to 00:01

Sunday 07:30 to 01:00

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 7/6/2025 12:04:12 AM