New Milton

Address

New Milton station
Station Approach
New Milton
BH25 6JS

Ticket office

Monday to Friday: 6:10 AM to 6:30 PM
Saturday: 7:15 AM to 4:00 PM
Sunday: 8:00 AM to 4:00 PM

General information

Station Operator:
SW
Station Code:
NWM
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

At entrance on both platforms

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Vending Machine

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Waiting Room:
No
Waiting Room Note:

Heated waiting room on Platform 1. Seating is compliant with code of practice.

Car parking

Car parking:
Yes

New Milton Car Park

Spaces:
81
Accessible Spaces:
4
Accessible Car Park Equipment:
No
Annual Charge:
£665.00
Daily Charge:
£4.70
Monthly Charge:
£66.50
Off Peak Charge:
£2.30
Per Hour Charge:
£1.00
Three Monthly Charge:
£199.50
Weekly Charge:
£18.70

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
62
Type:
Racks
Location:

Platforms 1 & 2

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Station Car Park off Station Road (B3058)

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B station - This station has level access from the main entrance to Platform 1 (for trains towards Southampton/ London Waterloo). There is level access from Station Approach to Platform 2 (for trains towards Bournemouth/ Weymouth) via a separate entrance. The step-free route between platforms is approximately 230m via the street.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
No
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 4/25/2024 7:10:07 AM