Address
Railway Approach
Newhaven
BN9 0DF
Ticket office
General information
Ticket buying & collection
Passenger services
Assistance can be provided via the help points, located on the platforms, at all times of the day.
The Assistance Meeting Point is by the entrance to platform 2.
Station facilities
There is a heated waiting room in the ticket office when this station is staffed and shelters on both platforms.
Car parking
Cycling
Located by the entrance to platform 2.
Cycles are left at owners risk. Abandoned cycles may be removed.
Other transport
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Accessibility
This is a Category B1 station: Step-free access to both platforms via separate entrances. Access between platforms via level crossing.
The Assistance Meeting Point is by the entrance to platform 2.
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Located at the front of the station
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
- Phone - 0800 138 1016
- Textphone - 0800 138 1018
The assisted travel helpline is not available on Christmas Day.
Saturday 6:15 AM to 12:50 PM
Sunday Unavailable
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
- Pressing the “emergency & assisted travel” button on a station Help Point
- Calling our Assisted Travel team on: 0800 138 1016
- Texting us on: 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
The information in this document was generated 3/28/2024 9:21:24 AM