Northallerton

Address

Northallerton station
Boroughbridge Road
Northallerton
DL7 8AN

Ticket office

Monday to Friday: 5:30 AM to 6:30 PM
Saturday: 5:30 AM to 6:30 PM
Sunday: 9:00 AM to 6:30 PM

General information

Station Operator:
TP
Station Code:
NTR
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

The ticket office is located by the main car park and not on the station platforms.

Passenger services

Lost Property Contact Available:
No
Phone number:
353 600 1671
Website:
Go to website
Ticket Gate:
No
Customer Services:

To speak to a member of our team, please call: 0345 600 1671.

Customer Help Points:
Yes
Customer Help Points Note:

Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

There is a newsagent located in the booking hall.

Station Buffet:
No
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located in the station building.

Waiting Room:
Yes
Waiting Room Note:

Heated waiting rooms are available on both platforms.

Car parking

Car parking:
Yes

Station Car Park

Operator:
TransPennine Express
Spaces:
131
Accessible Spaces:
10
Accessible Spaces Note:

Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.

Accessible Car Park Equipment:
Yes
Annual Charge:
£545.00
Daily Charge:
£4.80
Monthly Charge:
£68.00
Three Monthly Charge:
£182.00
Weekly Charge:
£22.00
Car Parking Contact Available:
No
Phone number:
01895 262 122
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
72
Type:
Stands,Racks
Location:

2 Tier Stands located outside the ticket office.

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Outside the Ticket Office.

Taxi Rank:
Yes
Taxi Rank Note:

The nearest taxi rank is adjacent to the ticket office.

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Accessible Toilets Note:

The accessible toilets are located in the station building, these toilets don't require a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and both platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 107 2149

Helpline Contact Note:

The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:30 AM to 6:30 PM
Saturday 5:30 AM to 6:30 PM
Sunday 9:00 AM to 6:30 PM
Assisted Travel:

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

The information in this document was generated 4/26/2024 6:16:22 AM