Norwich Details

Address

Norwich station
Station Approach
Norwich
NR1 1EF

Ticket office

Monday to Friday: 4:45 AM to 8:45 PM

Saturday: 4:45 AM to 8:45 PM

Sunday: 6:45 AM to 8:45 PM

General information

Station Operator:

Station Code:

NRW

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00 Bank
Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:

Customer Help Points Note:

Assistance meeting point is the information desk in booking hall

Station facilities

ATM Machine:

Yes

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Shops Note:

East of England Co-Op

Flowers by Nicole

Photo-Me digital passport photos

WHSmith

Station Buffet:

Yes

Station Buffet Note:

Self-service vending machines providing cold drinks and snacks

Free water refill point located on the station concourse, outside the customer service office

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

Waiting Room:

Waiting Room Note:

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Car parking

Car parking:

Yes

Station Car Park

Operator:

National Car Parks Ltd

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£2,271.00

Daily Charge:

£13.60

Monthly Charge:

£227.00

Off Peak Charge:

£12.60

Three Monthly Charge:

£649.00

Weekly Charge:

£58.00

Car Parking Contact Available:

Phone number:

0345 050 7080

Website:

Go to website

Station Car Park

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Car Parking Contact Available:

Website:

Go to website

Car Park 3

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Car Parking Contact Available:

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

442

Type:

Racks

Location:

Cycle parking facilities can be located next to the station entrance, near the bus stops

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

Taxi Rank:

Bus Service:

Yes

Bus Service Note:

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Accessible Toilets:

Yes

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Accessible Taxis:

Yes

Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

At the main station entrance

Helpline Contact:

Yes

Helpline Opening Hours:

Monday to Sunday 8:00 AM to 8:00 PM

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Sunday 24 hours

Staff Help Available Note:

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/25/2024 8:31:07 AM