Northfield

A Ticket Vending Machine is located outside the Booking Hall.

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Northfield Station is accredited by the Secure Station Scheme**

On both platforms

The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Ticket Office opening hours for passengers who do not possess a RADAR key: Monday - Thursday 06:00-19:00, Friday 06:00-20:00, Saturday 07:00-21:00 and Sunday 09:30-16:00. The toilet facilities are not available when the Ticket Office is closed.

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Station Car Park

In the event of engineering the bus/coach will collect from: Public service bus stops in the station car park.

Northfield 0121 477 6060 Mill 0121 475 8888 Rubery 0121 608 1919

Information to plan your onward journey is available in a printable format here

staff will come out

Public telephones are not accessible

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Accessible taxis are not available

0800 0248998

24 hours, 7 days a week (except Christmas Day and Boxing Day)

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.