Newcastle

Adjacent to Platform 12

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This station has Secure Station Accreditation

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

In the Main Square next to Boots

 WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.

The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces

Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

Rail Replacement Coaches leave from the front of the station.

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Information to plan your onward journey is available in a printable format here

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Platform 3

The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Accessible machine are located on the main concourse

03457 225 225 or 18001 03457 225 225 (Text relay service)

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.