Mortlake Details

Address

Mortlake station
Sheen Lane
Mortlake
SW14 8LN

Ticket office

Monday to Friday: 6:25 AM to 7:50 PM

Saturday: 8:30 AM to 7:00 PM

Sunday: 9:30 AM to 4:00 PM

General information

Station Operator:

Station Code:

MTL

Staffing Level:

partTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Yes

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Travelcard:

Zone 3

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

On Platform 2

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:

Yes

Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:

Baby Change:

Seated Area:

Passenger Information Systems:

DepartureScreens

Shops:

Station Buffet:

Yes

Station Buffet Note:

Coffee Shop on platform 1.

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

Only accessible toilets are available. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Waiting Room:

Car parking

Car parking:

Yes

Mortlake Car Park

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Annual Charge:

£1,029.00

Daily Charge:

£7.30

Monthly Charge:

£102.90

Off Peak Charge:

£3.60

Per Hour Charge:

£1.20

Three Monthly Charge:

£308.70

Weekly Charge:

£29.10

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

132

Type:

Compounds,Racks

Location:

Platform 2

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

To Barnes: Mortlake High Street, bus stop A

To Richmond: Mortlake High Street, bus stop B

Taxi Rank:

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:

Accessible Toilets:

Yes

Accessible Toilets Note:

The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Induction Loop:

Yes

Wheelchairs Available:

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

Step-free category B Station - There is step-free access to both platforms.

Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station.

Accessible Taxis:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:

Helpline Contact:

Yes

Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:

Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Staff Help Available:

Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 4/24/2024 10:46:31 PM