Ticket buying & collection
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
at entrance to platform 1, and on platform 2
Substitute bus services stop outside station entrance
Local buses stop near station 5 minutes walk. Also Express Bus service to Stansted Airport.
This station has step free access to each platform HOWEVER, PLEASE NOTE there is no step-free access between the ticket office and platform 2/3. Access to platforms 2/3 (Colchester, Norwich and Sudbury branch line) are via North Lane approximately 500m from the ticket office and the London bound platforms. Please allow plenty of time for your transfer between platforms.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office for London services. Supervisor on Colchester platform for northbound services.
Details of nearest taxis are shown on station information poster
Saturday 5:45 AM to 10:45 PM
Sunday 8:20 AM to 7:30 PM
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 13/05/2021 15:08:55