Address
Maidstone West station
Station Approach
off The Broadway
ME16 8RJ
Station Approach
off The Broadway
ME16 8RJ
Ticket office
Monday to Friday:
6:15 AM to 12:50 PM
Saturday:
6:10 AM to 12:50 PM
Sunday:
Unavailable
Station details
Alerts
On weekdays, the busiest times at this station are generally between 06:30 and 08:30
The Gentlemen's toilets are out of order until further notice.
General information
Station Operator:
SE
Station Code:
MDW
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains via the booking hall
Passenger services
Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
No
Customer Services:
0345 322 7021
Customer Help Points:
Yes
Customer Help Points Note:
On platform
Station facilities
ATM Machine:
Yes
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:
Coffee shop and Selecta vending machine
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
On platform 2- Available during staffing hours
Waiting Room:
No
Waiting Room Note:
Heated waiting area in booking hall only available when staff are present
Car parking
Car parking:
Yes
Station Car Park
Operator:
APCOA Parking
Spaces:
54
Annual Charge:
£1093.20
Daily Charge:
£6.30
Monthly Charge:
£104.90
Off Peak Charge:
£5.60
Six Monthly Charge:
£625.30
Three Monthly Charge:
£312.50
Weekly Charge:
£27.70
Car Parking Contact Available:
No
Phone number:
0330 333 9232
Website:
Go to website
Note:
From 1st June - new off peak evening rate (after 18:00) - £1.50
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
44
Type:
Stands
Location:
Platform 2
Cycle Storage CCTV:
No
Other transport
Location for rail replacement services:
Station car park
Taxi Rank:
Yes
Taxi Rank Note:
in approach road
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:
Counters can be raised or lowered to suit all customers
Accessible Public Telephones:
No
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Accessible Toilets:
Yes
Accessible Toilets Note:
On platform 2- Available during staffing hours
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
Accessible Taxis:
No
Accessible Taxis Note:
Accessible taxis are available to book
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
booking hall
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 4:30 AM to 11:10 PM
Assisted Travel:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2.
The information in this document was generated 04/07/2022 12:32:22