Maidstone West

Address

Maidstone West station
Station Approach
off The Broadway
ME16 8RJ

Ticket office

Monday to Friday: 6:15 AM to 12:50 PM
Saturday: 6:10 AM to 12:50 PM
Sunday: Unavailable

Station details

Alerts

The toilets at Maidstone West are out of service.

General information

Station Operator:
SE
Station Code:
MDW
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains via the booking hall

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
No
Customer Services:

0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
Yes
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Coffee shop and Selecta vending machine

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

On platform 2- Available during staffing hours

Waiting Room:
No
Waiting Room Note:

Heated waiting area in booking hall only available when staff are present

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA Parking
Spaces:
54
Accessible Spaces:
2
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Accessible Car Park Equipment:
No
Annual Charge:
£1,212.00
Daily Charge:
£7.40
Monthly Charge:
£117.50
Off Peak Charge:
£6.70
Six Monthly Charge:
£700.00
Three Monthly Charge:
£349.60
Weekly Charge:
£31.20
Car Parking Contact Available:
No
Phone number:
0330 333 9232
Website:
Go to website
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
44
Type:
Stands
Location:

Platform 2

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Replacement bus stop in station approach.

Taxi Rank:
Yes
Taxi Rank Note:

in approach road

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

Counters can be raised or lowered to suit all customers

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
Yes
Accessible Toilets Note:

On platform 2- Available during staffing hours. This toilet is stoma friendly.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

booking hall

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 4:30 AM to 11:10 PM
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the office on platform 2 or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

The information in this document was generated 7/15/2025 8:02:00 PM