Maidenhead Details

Address

Maidenhead station
Station Approach
Maidenhead
SL6 1EW

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM

Saturday: 7:00 AM to 8:00 PM

Sunday: 8:00 AM to 7:00 PM

Station details

Alerts

Step Free Access

Until Autumn 2024, there is major improvement work happening to platform 2 and 3 at Maidenhead station. This will result in the lift being taken out of service during this time. Therefore, platform 2 and 3 will have no step free access.

This affects all customers travelling from London and alighting at Maidenhead station. This also affects customers beginning their journey at Maidenhead, who need to travel West (towards Reading / Newbury / Oxford).

Customers travelling from London and alighting at Maidenhead who require step free access, should circulate via Reading station, where customers can use a service that arrives back at Maidenhead on platform 4 and 5.

Customers beginning their journey at Maidenhead and travelling West, should travel east to Slough or Taplow, where you can then board a train travelling west.

If you are unable to circulate via these stations, please speak to a member of staff on the day or call Great Western Railway Passenger Assist on 0800 197 1329 who can help provide an alternative solution for you.

General information

Station Operator:

Station Code:

MAI

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

At main entrance

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Customer Help Points:

Yes

Station facilities

ATM Machine:

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Yes

Shops Note:

WHSmith, Coffee shops

Station Buffet:

Yes

Station Buffet Note:

Coffee shops

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

Platform 4

Waiting Room:

Yes

Waiting Room Note:

Platform 4

Car parking

Car parking:

Yes

Shoppenhangers Road

Operator:

APCOA Parking (UK) Limited

Spaces:

159

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£1,210.00

Daily Charge:

£7.20

Monthly Charge:

£123.00

Off Peak Charge:

£5.00

Three Monthly Charge:

£357.00

Weekly Charge:

£36.00

Car Parking Contact Available:

Phone number:

0345 165 2030

Website:

Go to website

Stafferton Way MSCP (Ground Floor ONLY)

Operator:

APCOA Parking (UK) Limited

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£1,480.00

Daily Charge:

£8.80

Monthly Charge:

£150.00

Off Peak Charge:

£6.20

Three Monthly Charge:

£440.00

Weekly Charge:

£44.00

Car Parking Contact Available:

Phone number:

0345 165 2030

Website:

Go to website

Cycling

Cycle Storage Availability:

Sheltered:

Yes

Spaces:

Type:

Stands,Racks

Location:

Front of Station

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Station forecourt

Taxi Rank:

Yes

Taxi Rank Note:

Taxi rank is available at the station entrance.

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

Yes

Accessible Toilets:

Accessible Toilets Note:

The radar key is available from station staff.

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

From 6th November 2023 to Autumn 2024 this station is a Step-free category B3 station - “Some step-free access, may be in one direction only.” Platforms 1, 4 and 5 have step free access with Platform 1's step free access only via the Shoppenhangers Road Car Park. Passengers travelling from West of Maidenhead (Reading direction) and alighting at Maidenhead, have step free access.

Platform 2 and 3 have no step free access. This means any passengers alighting at Maidenhead and travelling from the London direction, have no step free access. Customers starting their journey at Maidenhead and needing to travel West will be effected.

If you require step free access you can circulate via the nearest station or you can contact GWR Passenger Assist team on 0800 197 1329 who can assist.

Accessible Taxis:

Yes

Accessible Taxis Note:

Accessible taxis are available. Please request staff assistance.

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.

Helpline Contact:

Yes

Helpline Contact (Phone number):

08001 971 329 or 18001 0800 197 1329 (Textphone)

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Sunday 24 hours

Staff Help Available Note:

Meeting point: Ticket Office.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/19/2024 6:45:13 PM