Lowestoft

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Help points can be found at the following location(s):

• Platform 2 - At the side entrance to the station, opposite the cycle park and fixed to the brick wall of the station building
• Platforms 2 & 3 - On the station courtyard and adjacent to the ticket machine, fixed to the grey post beneath the customer information screens

Lowestoft Central Project Station Shop & Tourist Information

Free water refill point available

The male and the female toilets are located in the station building and can be accessed from the ticket hall. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 07:30 - 17:05Saturday 07:30 - 17:05Sunday 08:45 - 16:15

There is a seated waiting area in the ticket hall.

There are 10 cycle stands in the far corner of the station courtyard, and a secure cycle parking compound providing 40 spaces is located next to the side entrance to the station, adjacent to Platform 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

Rail replacement bus services pick up and drop off at the bus stops in the interchange area, just outside the station and adjacent to Platform 2.

Lowestoft is a PlusBus location click here to see the PlusBus map

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Details of nearest taxis are shown on station information poster

0800 028 28 78

08:00 - 20:00

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on the ticket machine at this station
• By using one of the two Help Points at this station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.