Monday to Friday:
6:00 AM to 8:00 PM
7:00 AM to 8:00 PM
9:30 AM to 3:00 PM
Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
A Ticket Vending Machine is located in the booking hall.
Lost Property Contact Available:
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Longbridge is accredited by the Secure Station Scheme**
Customer Help Points:
Customer Help Points Note:
On both platforms
Passenger Information Systems:
Telephones (Cards & Coins):
The toilets are located in the Booking Hall. The National key toilet is located in the Booking Hall; this toilet is operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Ticket Office opening hours for passengers who do not possess a RADAR key: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 09:30-15:00. The toilet facilities are not available when the Ticket Office is closed.
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
In the event of engineering the bus/coach will collect from: Public service bus stop to the left of the station entrance.
Taxi Rank Note:
Rubery 0121 608 1919
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not accessible
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Ramp (105m long) access to platform 2 (trains to Redditch). Lift to platform 1. Also 36 steps down to platform 1.
Accessible Taxis Note:
Accessible taxis are not available
Accessible Ticket Machines:
Accessible Ticket Machines Note:
A Ticket Vending Machine is available in the Booking Hall.
Impaired Mobility Set Down:
Helpline Contact (Phone number):
Helpline Contact Note:
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:00 AM to 8:00 PM
Saturday 7:00 AM to 8:00 PM
Sunday 9:30 AM to 3:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 16/06/2021 20:53:30