Lenzie

customer.relations@scotrail.co.uk

Passenger Assistance Meeting Points 

• Ticket Office platform 2. 

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

*This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

• Platform 1  

By the outside of the waiting room, next to the help point.

• Platform 2  

By the ticket office, next to the help point.

The toilets are located in the Waiting Room on Platform 2. The toilet facilities are only available during Ticket Office opening hours. Radar - National Key Scheme

Part of ticket office

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Buses pick up/drop off at the bus shelter in the Platform 1 car park.

Please click on the below link for the exact bus pick up location:-

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visit www.traintaxi.co.uk for details of taxis available for hire

for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

This is a Category B2 station. Level to both platforms and connecting footbridge with stairs between platforms.

Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.