Address
Station Yard
Waterhouse Lane
KT20 6EN
Ticket office
General information
Ticket buying & collection
Passenger services
Assistance can be provided via the help points, located on the platforms, at all times of the day.
The Assistance Meeting Point is on platform 1, next to the Help Point.
Station facilities
Shelters are available on both platforms. A heated waiting area is also available during staffed hours.
Car parking
Station Car Park
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.
If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Cycling
Located next to the station entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Other transport
Please click the link for details regarding the rail replacement bus location.
Taxi rank is located at the front of the station.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
The nearest bus stop from Kingswood station is about a 10-15 minute walk away.
Accessibility
This is a Category B1 station: Step-free access to both platforms via separate entrances. No step-free access between platforms - footbridge with steps; route via street and road overbridge is narrow and steep in places.
The Assistance Meeting Point is on platform 1, next to the Help Point.
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Located in the car park
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
- Phone - 0800 138 1016
- Textphone - 0800 138 1018
The assisted helpline is not available on Christmas Day.
Saturday Unavailable
Sunday Unavailable
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
- pressing the 'emergency & assisted travel' Help Point button
- calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
- texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
You can also arrange assistance by:
- Pressing the “emergency & assisted travel” button on a station Help Point
- Calling our Assisted Travel team on: 0800 138 1016
- Texting us on: 0800 138 1018
We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
The information in this document was generated 4/23/2024 11:01:38 PM