Kelvedon

Address

Kelvedon station
Station Road
Kelvedon
CO5 9NP

Ticket office

Monday to Friday: 5:45 AM to 12:55 PM
Saturday: 5:30 AM to 12:15 PM
Sunday: 8:15 AM to 3:30 PM

General information

Station Operator:
LE
Station Code:
KEL
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes
Customer Help Points Note:

Help points can be found at the following location(s):

  • Platform 1 (for trains towards London) - At the side entrance to the platform and next to the ticket machine, fixed to the grey post beneath the customer information screen
  • Platform 2 (for trains towards Colchester) - Between the waiting room and the waiting shelter, fixed to the grey post beneath the customer information screens

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located in the station building on Platform 1 (for trains towards London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:

Monday - Friday 06:00 - 16:30Saturday 05:30 - 12:30Sunday 08:30 - 15:30

Waiting Room:
No
Waiting Room Note:

The main waiting room is located in the booking hall, but there is another waiting room on Platform 2 (for trains towards Colchester and Ipswich) and this is available for customers to use 24/7.

Car parking

Car parking:
Yes

Station Car Park

Operator:
National Car Parks Ltd
Spaces:
260
Accessible Spaces:
16
Accessible Spaces Note:

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible Car Park Equipment:
Yes
Annual Charge:
£940.00
Daily Charge:
£5.00
Monthly Charge:
£95.00
Off Peak Charge:
£5.00
Per Hour Charge:
£1.00
Three Monthly Charge:
£270.00
Weekly Charge:
£22.00
Car Parking Contact Available:
No
Phone number:
0345 050 7080
Website:
Go to website

Premium Bay

Operator:
National Car Parks Ltd
Spaces:
16
Accessible Spaces:
0
Accessible Car Park Equipment:
Yes
Annual Charge:
£1,160.00
Car Parking Contact Available:
No
Phone number:
0845 050 7080
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
50
Type:
Stands,Racks
Location:

There are five cycle stands between the side entrance and the ticket hall, and a secure cycle parking area providing 40 spaces can be accessed from Platform 1 (for trains towards London).

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus services pick up and drop off on Station Road, at the junction with Station Approach.

Taxi Rank:
No
Bus Service:
No

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

There is step free access from the station carpark to Platform 2 (for trains towards Colchester and Ipswich) only, with no step free access from the carpark to Platform 1 (for trains towards London) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via the station approach road off Station Road, although it is approximately 200 metres or a four-minute walk from the car park to the platform. 

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis:
Yes
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 028 28 78

Helpline Contact Note:

08:00 - 20:00

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:45 AM to 12:55 PM
Saturday 5:30 AM to 12:15 PM
Sunday 8:15 AM to 3:30 PM
Staff Help Available Note:

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Colchester station which is approximately ten miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 7/10/2025 10:31:15 PM