Hayes (Kent) Details

Address

Hayes station
Station Approach
Hayes
BR2 7EN

Ticket office

Monday to Friday: 6:10 AM to 7:30 PM

Saturday: 7:20 AM to 2:00 PM

Sunday: Unavailable

General information

Station Operator:

Station Code:

HYS

Staffing Level:

partTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Yes

Oyster Validator:

Yes

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Travelcard:

Zone 5

Oyster Comments:

<p>Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)</p>

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Go to website

Ticket Gate:

Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

On platform

Station facilities

ATM Machine:

Baby Change:

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Station Buffet:

Yes

Station Buffet Note:

Coffee shop and Selecta vending machine

Telephones (Cards & Coins):

Toilets:

Yes

Toilets Note:

Booking Hall - Available during staffing hours

Waiting Room:

Car parking

Car parking:

Yes

Station Car Park

Operator:

APCOA Parking

Spaces:

117

Accessible Spaces:

Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Accessible Car Park Equipment:

Annual Charge:

£1,071.00

Daily Charge:

£6.40

Monthly Charge:

£99.80

Off Peak Charge:

£5.80

Six Monthly Charge:

£598.00

Three Monthly Charge:

£297.60

Weekly Charge:

£28.40

Car Parking Contact Available:

Phone number:

0330 333 9232

Website:

Go to website

Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Stands

Location:

on platform island

Cycle Storage CCTV:

Other transport

Location for rail replacement services:

Bus stop B, near "The Baby Rack" shop

Taxi Rank:

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:

Yes

Accessible Toilets Note:

Booking Hall - Available during staffing hours

Induction Loop:

Yes

Wheelchairs Available:

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.

Accessible Taxis:

Yes

Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

booking hall

Impaired Mobility Set Down:

Helpline Contact:

Yes

Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:10 AM to 7:30 PM
Saturday 7:20 AM to 2:00 PM
Sunday Unavailable

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 4/19/2024 9:08:20 PM