Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
Please note that this is a "permit to travel" ticket machine. It is located on Platform 1 (the Colchester & London bound platform).
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Telephones (Cards & Coins):
There is a public car park next to the station
Essex County Parking
Car Parking Contact Available:
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Replacement bus services stop at station entrance adjacent to level crossing
Bus Service Note:
Local Colchester Town service Buses stop near station
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to both platforms via the level crossing on Hythe Station Road. Approximately 50 metres between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
0800 028 28 78
Helpline Contact Note:
08:00 - 20:00
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday Unavailable
Staff Help Available Note:
Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 26/02/2021 00:13:45