Harlow Town Details

Address

Harlow Town station
Station Approach
off Edinburgh Way
CM20 2JD

Ticket office

Monday to Friday: 6:00 AM to 9:00 PM

Saturday: 6:00 AM to 9:00 PM

Sunday: 8:00 AM to 9:00 PM

General information

Station Operator:

Station Code:

HWN

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:

Yes

Customer Help Points Note:

Help points in car park and on station overbridge.

Station facilities

ATM Machine:

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Shops Note:

Kiosk News agent Passport Photo Booth

Station Buffet:

Yes

Station Buffet Note:

Coffee shop Cold drinks vending machine Food vending machine

Telephones (Cards & Coins):

Toilets:

Yes

Toilets Note:

Accessible (radar key) toilet on concourse.

Waiting Room:

Waiting Room Note:

The waiting room can be found on the bridge.

Car parking

Car parking:

Yes

Station Car Park

Operator:

National Car Parks Ltd

Spaces:

697

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£1,621.00

Daily Charge:

£8.40

Monthly Charge:

£162.00

Off Peak Charge:

£6.80

Per Hour Charge:

£1.00

Three Monthly Charge:

£463.00

Weekly Charge:

£42.00

Car Parking Contact Available:

Website:

Go to website

Premium Bay

Operator:

National Car Parks Ltd

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£2,362.00

Car Parking Contact Available:

Phone number:

0845 050 7080

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Compounds,Stands,Racks

Location:

Within building and forecourt

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Replacement transport stop at bus stop at station forecourt

Taxi Rank:

Yes

Taxi Rank Note:

in front of station

Bus Service:

Yes

Bus Service Note:

'Arriva' operate a network of daily, frequent bus routes around Harlow and also to nearby towns and villages. For route maps and timetables: www.arrivabus.co.uk

Route 10, provides a daily, frequent service from the rail station forecourt to the town centre Bus Station.

Buy an Harlow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Accessible Toilets:

Yes

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

This station has step free access to all platforms via lifts to platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis:

Yes

Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Helpline Contact:

Yes

Helpline Contact (Phone number):

0800 028 28 78

Helpline Contact Note:

08:00 - 20:00

Helpline Opening Hours:

Monday to Sunday 8:00 AM to 8:00 PM

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday 6:00 AM to 9:00 PM
Tuesday 6:00 AM to 9:00 PM
Wednesday 6:00 AM to 9:00 PM
Thursday 6:00 AM to 9:00 PM
Friday 6:00 AM to 9:00 PM
Saturday 6:00 AM to 9:00 PM
Sunday 8:00 AM to 9:00 PM

Staff Help Available Note:

Assistance is provided by station staff during the above hours. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 5/8/2024 1:51:51 AM