Address
Hamstead station
Old Walsall Road
Hamstead
B42 1NJ
Ticket office
Monday:
6:00 AM to 1:00 PM
Tuesday:
6:00 AM to 1:00 PM
Wednesday:
6:00 AM to 1:00 PM
Thursday:
6:00 AM to 1:00 PM
Friday:
7:00 AM to 1:00 PM
Saturday:
9:00 AM to 4:00 PM
Sunday:
Unavailable
General information
Station Operator:
WM
Station Code:
HSD
Staffing Level:
partTime
CCTV:
No
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
No
Customer Services:
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
Customer Help Points:
Yes
Customer Help Points Note:
On both platforms
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
Yes
Car parking
Cycling
Cycle Storage Availability:
No
Sheltered:
no
Spaces:
0
Cycle Storage CCTV:
No
Other transport
Location for rail replacement services:
When rail replacement buses are running, these
will pick up and drop off outside the shops on Rocky Lane.
Taxi Rank:
Yes
Taxi Rank Note:
Millenium 0121 357 3333
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:
by member of staff on duty
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
Access to Birmingham platform and Booking Hall via 30m ramp down from road. Access from road overbridge to Walsall platform via 70m ramp, alternatively 31 steps. Step-free route between platforms is 185m.
Accessible Taxis:
No
Accessible Taxis Note:
Accessible taxis are not available
Accessible Ticket Machines:
No
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):
0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 6:00 AM to 1:00 PM
Tuesday 6:00 AM to 1:00 PM
Wednesday 6:00 AM to 1:00 PM
Thursday 6:00 AM to 1:00 PM
Friday 7:00 AM to 1:00 PM
Saturday 9:00 AM to 4:00 PM
Staff Help Available Note:
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
The information in this document was generated 26/02/2021 07:03:34