Hamilton West

Address

Hamilton West station
Clydesdale Street
Hamilton
ML3 0DA

Ticket office

Monday: 6:20 AM to 2:00 PM
Tuesday: 6:20 AM to 2:00 PM
Wednesday: 6:20 AM to 2:00 PM
Thursday: 6:20 AM to 2:00 PM
Friday: 6:20 AM to 7:30 PM
Saturday: 8:15 AM to 6:45 PM
Sunday: Unavailable

Station details

Alerts

Hamilton West improvement Works

Sunday 18 May – Friday 29 August inclusive 

Platform works are taking place at Hamilton West station 

For services via Hamilton West 

Hamilton West Platform 2 will be closed to passengers – services towards Motherwell & Larkhall will not call at Hamilton West.  

No rail replacement transport will be provided. 

Passengers are advised to use Hamilton Central if they are able. 

Passengers who are unable to make these changes to their journey should press the station help-point for travel assistance. 

Services to Blantyre & towards Glasgow will operate through Platform 1 as normal. 

General information

Station Operator:
SR
Station Code:
HNW
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Phone number:
03301 092 833
Website:
Go to website
Ticket Gate:
No
Customer Services:

customer.relations@scotrail.co.uk

Customer Help Points:
Yes
Customer Help Points Note:

Passenger Assistance Meeting Points 

  • Ticket Office platform 1. 

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

*This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

  • Platform 1By the lamp post past the shelter and customer information screen.
  • Platform 2by the customer information screen between the help point and shelter.

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Available during Ticket Office opening hours.

Waiting Room:
No
Waiting Room Note:

Part of ticket office

Car parking

Car parking:
Yes

Station Car Park

Spaces:
41
Accessible Spaces:
2
Accessible Spaces Note:

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
16
Type:
Lockers,Stands
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Buses pick up/drop off by the station entrance on Clydesdale Street.

Please click on the link below for the exact bus pick up location:-

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Taxi Rank:
Yes
Taxi Rank Note:

visit www.traintaxi.co.uk for details of taxis available for hire

Bus Service:
Yes
Bus Service Note:

for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a Category B2 station. Ramps to both platforms.

Please take care when boarding/alighting the train at this station, as the stepping distance between the train and the platform may be more prominent than at other platforms.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 6:20 AM to 1:00 PM
Tuesday 6:20 AM to 1:00 PM
Wednesday 6:20 AM to 1:00 PM
Thursday 6:20 AM to 1:00 PM
Friday 6:20 AM to 7:30 PM
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 7/15/2025 8:16:28 PM