Hackney Wick

Address

Hackney Wick station
White Post Lane
Hackney
E9 5TS

Ticket office

Monday to Friday: 7:30 AM to 10:00 AM

General information

Station Operator:
LO
Station Code:
HKW
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 2
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

At entrance

Passenger services

Lost Property Contact Available:
No
Phone number:
0343 222 1234
Website:
Go to website
Ticket Gate:
No
Customer Services:

You can Contact Customer Services on 0343 222 1234

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
No
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
6
Type:
Stands
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Use Bus stop B in Hepscott Road for eastbound services to Stratford

Use Bus stop A in Hepscott Road for westbound services to Camden Road/Hampstead Heath/Richmond

Taxi Rank:
No
Bus Service:
No

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

Ticket office staff provide assistance where possible

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

Concourse

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234

Staff Help Available:
No
Staff Help Available Opening Times:
Monday to Friday Unavailable
Saturday Unavailable
Sunday Unavailable
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

The information in this document was generated 4/25/2024 4:02:19 PM