Address
Station Approach
off Havelock Road
TN34 1BA
Ticket office
General information
Ticket buying & collection
On way in to access trains
Passenger services
This station has Secure station accreditation - For more information contact 0345 322 7021
On platform
Station facilities
At the front of the station.
W H smith, Costa Coffee
Coffee shop and Selecta vending machines
Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Heated waiting Rooms on the platforms only available when staff are present
Car parking
Station Car Park
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Cycling
On Platform 1/2
Other transport
Front of the station.
outside station front
Information to plan your onward journey is available in a printable format here
Accessibility
There are only standing height ticket counters available.
Public telephones are not wheelchair accessible
Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brighton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.
An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
Accessible taxis are available to book
booking hall
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
*Helpline closed on Christmas Day
Saturday 4:45 AM to 1:40 AM
Sunday 6:20 AM to 1:25 AM
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
The information in this document was generated 4/19/2024 11:50:35 PM