Address
Hither Green station
Fernbrook Road
Hither Green
SE13 5NF
Fernbrook Road
Hither Green
SE13 5NF
Ticket office
Monday to Friday:
6:40 AM to 8:00 PM
Saturday:
6:10 AM to 7:30 PM
Sunday:
8:10 AM to 7:40 PM
Station details
Alerts
On weekdays, the busiest times at this station are generally between 06:30 and 08:00 and 17:30 and 18:30.
General information
Station Operator:
SE
Station Code:
HGR
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 3
Oyster Comments:
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains
Passenger services
Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
No
Customer Services:
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points:
Yes
Customer Help Points Note:
On platform
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
Yes
Shops Note:
newspapers
Station Buffet:
Yes
Station Buffet Note:
Coffee kiosk
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
Platform 4 + 5 - Available during staffing hours
Waiting Room:
No
Waiting Room Note:
platform 4 Only available when staff present
Car parking
Car parking:
No
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
56
Type:
Stands
Location:
Platform 5 & Fernrook Rd approach
Cycle Storage CCTV:
No
Other transport
Location for rail replacement services:
Towards Lewisham - Exit the station on to Maythorne Cottages. Follow the road up, and turn right in to Nightingale Grove. The rail replacement bus stop is on the left hand side of the road.
Towards Dartford / Orpington - Exit the station on to Maythorne Cottages. Follow the road up, and turn right in to Nightingale Grove. The rail replacement bus stop is on the right hand side of the road.
Taxi Rank:
Yes
Taxi Rank Note:
Taxi office in Staplehurst Road
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platforms 4&5 via steep ramps for some services to and from London. There is no step free access to Platform 1,2,3 and 6. Stepped access to platform 1 via side entrance from Springbank Road. Only stepped access via footbridge to platforms 2,3 and 6. No step free interchange between platforms.
Accessible Taxis:
No
Accessible Taxis Note:
Accessible taxis are available to book
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
There are two Ticket Vending Machine's on the station Booking Hall plus one on Platform 1
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:
Assistance/Help available from station staff from First to Last trains.
Assisted Travel:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.
The information in this document was generated 13/06/2021 20:09:50