Hertford East

Address

Hertford East station
Mill Road
Hertford
SG14 1SB

Ticket office

Monday to Friday: 7:15 AM to 6:00 PM
Saturday: 7:40 AM to 2:30 PM
Sunday: Unavailable

General information

Station Operator:
LE
Station Code:
HFE
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes
Customer Help Points Note:

On each platform, and on the concourse

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens
Shops:
Yes
Shops Note:

Tesco over the road

Station Buffet:
Yes
Station Buffet Note:

Coffee Shop, and vending machine

Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Operator:
National Car Parks Ltd
Spaces:
17
Accessible Spaces:
1
Accessible Car Park Equipment:
Yes
Annual Charge:
£1,055.00
Daily Charge:
£6.30
Monthly Charge:
£105.00
Off Peak Charge:
£6.30
Three Monthly Charge:
£305.00
Weekly Charge:
£26.00
Car Parking Contact Available:
No
Phone number:
0345 050 7080
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
30
Type:
Stands,Racks
Location:

Station concourse

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Replacement transport stop opposite the station entrance

Taxi Rank:
Yes
Taxi Rank Note:

Taxi kiosk in booking hall

Bus Service:
Yes
Bus Service Note:

Hertford is a PlusBus location (http://www.plusbus.info/pdfs/PB 604.pdf "Hertford PlusBus Map") to see the PlusBus map

Accessibility

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

No

Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis:
Yes
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 028 28 78

Helpline Contact Note:

08:00 - 20:00

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 7:15 AM to 6:00 PM
Saturday 7:40 AM to 2:30 PM
Sunday Unavailable
Staff Help Available Note:

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/19/2024 10:31:17 PM