Hayes & Harlington Details

Address

Hayes & Harlington station
Station Road
Hayes
UB3 4BX

Ticket office

Monday to Friday: 6:10 AM to 7:10 PM

Saturday: 8:00 AM to 6:00 PM

Sunday: 9:30 AM to 7:10 PM

Station details

Alerts

A queuing system will become operational at this TFL station if it becomes busy and social distancing becomes difficult to achieve. Please seek out station staff for further assistance.

General information

Station Operator: XR

Station Code: HAY

Staffing Level: partTime

CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes

Oyster Validator: Yes

Smartcard Issued: No

Smartcard Validaton: No

Travelcard: Zone 5

Oyster Comments: Nearby shop sells Oyster cards.

Oyster Topup: Yes

Prepurchase Collection: Yes

Smartcard Topup: No

Ticket Machine: Yes

Penalty Fares: Applicable Operators: Great Western Railway, TfL Rail

Ticket Office Note:

The ticket office has temporarily relocated to the north side of station due to Crossrail works

Passenger services

Lost Property Contact Available: Yes

Website: Go to website

Ticket Gate: No

Customer Services: Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)

Customer Help Points: Yes

Station facilities

ATM Machine: No

Baby Change: Yes

Seated Area: No

Shops: No

Station Buffet: No

Telephones (Cards & Coins): No

Toilets: Yes

Toilets Note:

Located by the temporary ticket office off platform 4. Toilets are locked, please contact a member of staff for assistance.

Waiting Room: Yes

Waiting Room Note:

Platform 3

Car parking

Car parking: Yes

Car Parking Contact Available: No

Website: Go to website

Cycling

Cycle Storage Availability: Yes

Sheltered: no

Type: Stands

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Bus stop E and L outside station entrance(both directions)

Click here for map

Taxi Rank: No

Bus Service: Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No

Accessible Booking Office Counter Note:

There are currently NO Hight Adjustable Ticket Office Counters due to the temporary ticket office.

Accessible Public Telephones: No

Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes

Induction Loop: Yes

Wheelchairs Available: Yes

Ramp For Train Access: Yes

Step Free Access: No

Step Free Access Note: Accessibility Category B3. This station has step-free access to some platforms. Step-free access is available to platform 4 and 5 Eastbound services only. There is no step-free access to platform 1, 2 and 3.

Accessible Taxis: No

Accessible Ticket Machines: Yes

Impaired Mobility Set Down: Yes

Helpline Contact: Yes

Helpline Contact (Phone number): 0343 222 1234

Staff Help Available: Yes

Staff Help Available Opening Times: Monday to Sunday 24 hours

Staff Help Available Note: Staff are available to assist from the first to last train.

Assisted Travel: We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 27/02/2021 06:44:53