Hanwell

Address

Hanwell station
Campbell Road
Hanwell
W7 3EB

Ticket office

Monday to Friday: 5:50 AM to 12:20 PM
Saturday: 6:30 AM to 1:00 PM
Sunday: Unavailable

General information

Station Operator:
XR
Station Code:
HAN
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 4
Oyster Comments:
<p>Oyster cards can only be purchased from the ticket machine.</p><p>Zone 4</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Station Entrance Campbell Road

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)

Customer Help Points:
Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Located on platform 3 inside the waiting room.

Waiting Room:
No
Waiting Room Note:

Accessible waiting rooms with automatic door opening are located on platforms 2&3.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Type:
Stands
Location:

Cycle storage is located at both entrances to the station.

Cycle Storage CCTV:
Yes

Other transport

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey click Here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

Platform 3 - Located in the Waiting Room

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
  • Accessibility Category A. This station has step-free access to all platforms
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4.
  • wheelchairs available from first to last train.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234

Staff Help Available:
Yes
Staff Help Available Note:

Staff are available to assist from first to last train

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 7/13/2025 6:47:18 AM